Terms of service
Last updated 15 November 2026
Draft for review. This page is not yet in force and will be finalised before PineMogul launches.
These terms apply when a company signs up for and uses PineMogul. By creating an account you accept them on behalf of your company.
The service
PineMogul is software for service and trade companies: an ERP for jobs, dispatch, crews, assets, invoices and payroll, a document vault, email through your own mailbox, and an assistant you instruct by chat or voice. Actions that change your data, send something or involve money are prepared by the software and carried out only after a person in your company approves them.
Your responsibilities
- You decide what is created, sent, invoiced or paid. Approvals are decisions of your company.
- You check plans, drafts and data read from documents before you approve them.
- You make sure your use complies with the laws that apply to you, including rules on business email, employment, tax and data protection.
- You keep your sign-in details safe and tell us about any misuse.
AI
AI is included in every plan. Each company has a monthly AI allowance that depends on its plan and is shown in the app as a usage gauge. When the allowance is used up, AI features pause until the next billing month or until you add a top-up. The rest of the product keeps working.
We choose the models and providers and may change them. Every request goes only to providers that do not train on your data and do not retain it.
We sell a gauge, not a fixed number of actions: how much one request uses depends on what you ask. If provider prices change substantially we may adjust allowances, and we will tell you in advance.
AI output can be wrong. That is why changes and outbound actions need your approval, and why figures shown to you are taken from your own records by our code.
Fair use: the assistant is for running your company in PineMogul. It may not be used as a general AI service, resold, or driven by automation in order to use up the allowance. We may limit use that does this.
Your own key (optional): a company may connect its own AI provider key and then receives a plan discount. That provider's terms and prices apply to the usage, and our allowance does not.
Plans, trial and payment
Prices are in US dollars and exclude VAT. New companies get a 14-day free trial without a card. Paid plans and storage add-ons renew monthly or yearly until cancelled. An AI top-up is a one-off purchase: it adds AI credit to the current month and expires at month end. Payments are handled by our reseller and merchant of record. Every payment is covered by our 30-day money-back guarantee (see the refund policy).
Documents and storage
Each plan includes document storage and a monthly number of parsed pages. At the limit manual uploads pause until you add storage or free some space. We never delete your documents automatically.
Your data
Your company owns its data. You can export it at any time. After cancellation it stays readable for 30 days and is then deleted, except records we must keep by law.
Availability and changes
We work to keep the service available and secure, and we may improve or change features. We will tell you in advance about changes that reduce what your plan includes.
Liability
The service is provided as it is. We do not promise that it will be free of errors or interruptions, and we do not guarantee any business result from using it.
To the extent the law allows, our total liability for all claims in connection with the service is limited to the fees your company paid us in the 12 months before the event that caused the claim. We are not liable for indirect or consequential losses, such as lost profit, lost revenue or lost business.
Nothing in these terms limits liability that cannot be limited by law, such as liability for intent, gross negligence or injury to a person.
Who we are
PineMogul is provided by Pineido, a registered branch of Energetika-VDS DOOEL, Janko Cvetinov 13, 2400 Strumica, North Macedonia. Contact: contact@pinemogul.com.